Department-Wide Survey Process: Ensuring Every Client Is Given the Opportunity for Input
Using the Plan-Do-Study-Act (PDSA) quality improvement (QI) process, Allegan County Health Department (ACHD) implemented a department-wide client survey process. There was not a standardized department-wide client satisfaction survey process and only 33% of the programs in the department offered a client satisfaction survey. It is essential to get client input in implementing a community needs assessment and making programmatic changes in the department. To improve the population's health and well-being in our community, the clients need a venue to be able to provide input. Input allows for effective evaluations of programs and interventions to deem if they are appropriate. ACHD increased the percentage of programs that offered a systematic client survey process during this project from 33% to 90%.
The aim statement for this project was as follows: “From June 1, 2012 to September 30, 2012, increase the percentage of ACHD’s programs that implement the department-wide survey process from 33% to 75% to provide clients and stakeholders an opportunity for input.”
Joynes, A. Public Health Quality Improvement Exchange. Department-Wide Survey Process: Ensuring Every Client Is Given the Opportunity for Input. Fri, 02/24/2017 - 12:04. Available at http://phqix.org/content/department-wide-survey-process-ensuring-every-client-given-opportunity-input. Accessed September 26, 2020.
Background and Aim
Planning and Execution Details
|Customer Satisfaction Survey Process Story Board ACHD.pub||3.27 MB|