Standard 5.3 Develop and Implement a Health Department Organizational Strategic Plan

Increasing Client Responses to the Satisfaction Survey
MCHD
Completed
Impact Statement:
Using a QI process, the Mercer County Health Department significantly increased the number of survey responses from its customers. This feedback is used to help identify areas for improvement and thus is an important part of the health department's strategy to apply QI to its operations.
Increasing Understanding of the Grant-Writing Process
CGCDPH
Completed
Impact Statement:
The Cerro Gordo County Department of Public Health (CGCDPH) used PDSA to improve its process for applying for grants and involving all staff in understanding the process.
Improving the Availability of Revenue Information in Challenging Budgetary Times
TCHD
Completed
Impact Statement:
Tazewell County Health Department (TCHD) followed a Kaizen QI process to decrease the time for completing the deposit and receipt process for fee revenue. The number of days from receipt to post decreased from 30 to 5, an 83% reduction. Additional improved outcomes resulted from the Kaizen process.
Quality Improvement in Strategic Planning
SCDPH
Completed
Impact Statement:
Saginaw County Department of Public Health (SCDPH) conducts strategic planning every 2 years. After noting that not all staff were engaged, the four previous strategic planning groups conducted a PDSA cycle on the strategic planning process. As a result, staff are now more committed to setting and...
Department-Wide Survey Process: Ensuring Every Client Is Given the Opportunity for Input
ACHD
Completed
Impact Statement:
The Allegan County Health Department used QI to increase of the percent of department programs that perform client satisfaction surveys from 33 to 81%. As a result valuable feedback from clients is enabling the department to provide services and programs that better meet the needs of its community.
The Sexually Transmitted Disease Client Survey Process: Standardizing the Process to Increase Survey Return and Client Input
Allegan County Health Department
Completed
Impact Statement:
The local health department improved how they got customer satisfaction information from clients at their sexually transmitted disease clinics, enabling them to use the feedback to increase client satisfaction, improve program efficiency and provide culturally-appropriate services.
Community Engagement and Health Improvement Planning Processes
Logan County Health Department
Completed
Impact Statement:
By using quality planning to improve the effectiveness of community meetings, this small rural county increased community engagement and participation from 40 to 66% in the county-wide community health assessment and improvement planning process.
Environmental Health Project to Improve Customer Satisfaction Survey Return Rates
Central Michigan District Health Department (CMDHD)
Completed
Impact Statement:
This six-county health district department used QI to achieve a 75% increase in response to satisfaction surveys by customers of their environmental health services.
Engage Your Community in Quality Improvement to “Move the Needle” for Positive Health Outcomes
Washington County Health Department
Completed
Impact Statement:
This local health department improved participation and contributions by their partners in the community to the Community Health Improvement Plan by 70%, leading to strengthened relationships with and more effective collaborative partnerships to take action to improve the community’s health.
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