Surveys
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RiverStone Health Completed Impact Statement: WIC enrollment is well below the eligible population in Yellowstone, MT, and a substantial number of those enrolled do not regularly pick up their food coupons, resulting in automatic disenrollment and loss of benefits. Utilizing PDCA, RiverStone Health addressed the root causes of the drop off in... |
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KCHD Completed Impact Statement: Local health departments play a critical role in responding to public health emergencies and often test their ability to respond during exercises or drills. One local health department in Illinois used the PDCA cycle to improve its ability to assemble staff in a complete and timely manner during... |
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WCHD Completed Impact Statement: Local health departments in Washington state monitor the quality of the Vaccine for Children program to ensure vaccines administered by the private sector maintain high quality and immunization rates improve. To eliminate redundancies, decrease inconsistencies between staff and improve clarity of... |
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KCPHD Completed Impact Statement: Kittitas County Health Department improved their process for Alcohol Drug Dependency Service (ADDS) clients to follow through with Hepatitis C testing so that treatment would be received earlier and the spread of the disease reduced. |
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Barron County Department of Health and Human Services Completed Impact Statement: A local health department noted a high rate of early post-partum unintended pregnancies among women in the Women, Infants and Children (WIC) program, and used QI to identify three interventions to reduce the rate. |
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Sedgwick County Health Department Completed Impact Statement: The Sedgwick County Health Department improved the quality of the collaborative process related to communication, empowerment, and recruitment of diverse people and organizations so that individuals and organizations critical to the implementation and success of its community's health... |
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Health Promotion Strategies, LLC Completed Impact Statement: This mixed semi-urban and rural county had the lowest rate of kindergartners completely immunized in New York State (89%), with baseline data for the immunization rates among schools in the county ranging from 15.4% to 90%. The QI initiative aimed to improve the immunization rate for children... |
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CT DPH Completed Impact Statement: The CT DPH innovatively improved its ability to collect and report sociodemographic information, so health disparities could be identified throughout the state and efforts could be taken to improve population health and better address health inequities. |
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Gwinnett, Newton, and Rockdale County Health Departments Completed Impact Statement: The public health community has lagged in using digital communications to make its presence and services delivered known to the general public. Gwinnett, Newton, and Rockdale County Health Departments found that creating a better experience and better information for website visitors was better... |
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SC DHEC Region 2 Completed Impact Statement: Although located in an area with significant need for teen family planning services, a public health teen clinic in Spartanburg County had low rates of use. The South Carolina Department of Health and Environmental Control followed a Plan-Do-Study-Act (PDSA) approach and used QI tools to understand... |
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LCHD Completed Impact Statement: In the long term, Licking County Health Department anticipates cost savings with respect to medical supplies. In the interim, they have successfully reorganized their supply process by creating a central supply storage location and implementing a streamlined supply ordering process without... |
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FCPH Completed Impact Statement: Franklin County Public Health: This QI project sought to improve client satisfaction with Environmental Health programs, focusing for this project on the water quality partnership program. Understanding client satisfaction in programs that are fee-based, such as environmental health, can improve... |
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Allegan County Health Department Completed Impact Statement: The local health department improved how they got customer satisfaction information from clients at their sexually transmitted disease clinics, enabling them to use the feedback to increase client satisfaction, improve program efficiency and provide culturally-appropriate services. |
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St. Clair County Health Department Completed Impact Statement: Recognizing the power and strength of inclusive community-based collaboration, the health department, under the leadership of the St. Clair County Health Care Commission, used quality planning to enlist more than 60 local organizations to develop a comprehensive strategy to reduce the unacceptably... |
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Skagit County Public Health Department Completed Impact Statement: Using QI, Skagit County improved their implementation of the Coordinated Approach to Child Health (CATCH) Kids Club Program as a strategy for addressing childhood obesity in their community, which resulted in a 71% increase in physical activity among the program participants. |
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Florence County Health Department Completed Impact Statement: By giving women improved information on the prenatal care program and the WIC program, this collaborative increased entry into prenatal care and participation in WIC, thus promoting healthy birth outcomes in the community and synergy between the two programs. |
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Lower 8 of Southeast Kansas Regional Preparedness Group Completed Impact Statement: Access to prenatal care contributes to successful birth outcomes. A Kansas health department found that patients had challenges completing the application process for the Medicaid Children’s Health Insurance Program. By conducting patient education and assistance with the application, the health... |
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Cumberland County Health Department Completed Impact Statement: Cumberland County Health Department achieved dramatic improvements in the quality of services offered by their Adult Health Clinic through a Kaizen event. Prescription refill wait times decreased from as long as 6 weeks to less than 72 hours, and referrals to specialists, many of which had lengthy... |
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Kittitas County Public Health Department Completed Impact Statement: Following a Pertussis outbreak, a health department worked with families and providers to increase adolescence immunization rates using QI to identify barriers that previously had resulted in undervaccination. In addition, a clinic-specific and county immunization monitoring system was set up to... |
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Central Michigan District Health Department (CMDHD) Completed Impact Statement: This six-county health district department used QI to achieve a 75% increase in response to satisfaction surveys by customers of their environmental health services. |
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Oklahoma State Department of Health Completed Impact Statement: Reducing childhood obesity is a priority for the Oklahoma State Health Department. Staff recognized that children returning for a second year in the afterschool CATCH Kids Club would need a new curriculum and activities to keep them engaged. The Department used QI to design new components and... |
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Hennepin County Human Services and Public Health Department Completed Impact Statement: The health department was concerned about a falling rate of visits by homeless people to the federally funded Health Care for Homeless project despite an increase in the homeless population. They investigated the causes and made several changes including implementing a process for walk-in service... |
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Genesee County Health Department Completed Impact Statement: Committed to minimizing the health and social impact of pandemic influenza in its jurisdiction, this health department applied continuous quality improvement (CQI) tools and methods to improve the accuracy, effectiveness, and timeliness of its risk communications plan and messages to staff and... |
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NC Center for Public Health Quality Completed Impact Statement: The state health department developed a training program for public health staff at the state and local levels to apply continuous quality improvement in their delivery of public health services, in turn resulting in better health outcomes for the people of North Carolina. |
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Houston Department of Health and Human Services Completed Impact Statement: The Health Department improved the process for obtaining birth and death certificates so customers weren’t forced to miss time from work or take other extraordinary steps to obtain these vital documents in a timely fashion. |
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Cabarrus Health Alliance Completed Impact Statement: In order to improve client satisfaction and increase the efficiency of WIC visits, this medium size local health department used QI to improve their Open Access appointment system. They were able to reduce the time for a complete WIC visit by 25% and increase participant satisfaction to 96%. |
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Austin/Travis County Health and Human Services Department Completed Impact Statement: An urban local health department found that 35% of mid-level staff did not know who to contact for questions about new department programs and services. This workforce development QI project led to development of a common resource packet that enabled staff to respond more quickly and effectively... |
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Washington County Health Department Completed Impact Statement: This local health department improved participation and contributions by their partners in the community to the Community Health Improvement Plan by 70%, leading to strengthened relationships with and more effective collaborative partnerships to take action to improve the community’s health. |
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District Health Department #10 Completed Impact Statement: This 10-county District health department improved the processes of immunization clinic scheduling, preparation and follow-up and reduced the number of “no shows” , leading to greater efficiency and capacity. The improved process and staff training were then standardized across the 10 counties. |
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Kane County Health Department Completed Impact Statement: The Kane County Health Department utilized QI tools to improve the efficiency of its community meeting process, strengthening the engagement and commitment of community partners. |
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St. Clair County Health Department Completed Impact Statement: The local health department increased the number of infants and children receiving needed vaccines as part of a WIC visit, rather than referring them to another site and potentially losing that opportunity to protect them from getting a preventable disease or transmitting a vaccine-preventable... |
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Green River District Health Department Completed Impact Statement: The health department discovered that most of its employees were unaware of the many of the Department’s media activities for outreach and education. The department made several changes to increase employee awareness of current and new media efforts and achieved a major improvement on all three of... |
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Mid-Michigan District Health Department Completed Impact Statement: The Mid-Michigan District Health Department optimized the performance of the automated telephone system for clients calling the health department to assure mis-routings were minimized, customers were directed to intended recipients, and customer satisfaction was improved. |
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Grand Traverse County Health Department Completed Impact Statement: After noting that the scores on certification exams given after food safety training courses to restaurant workers were markedly lower for workers in Chinese restaurants, the county undertook a QI project that included Chinese restaurant owners, managers and workers in the process. Multiple... |
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