Increasing Provider Productivity at a Homeless Shelter–Based Clinic
Hennepin County chose to use a formal quality improvement (QI) project to address a growing concern that while the number of homeless individuals using homeless shelters in Hennepin County increased, the number of clinic visits at Health Care for the Homeless Project (HCHP) clinics decreased. A QI team was identified and chosen based on their knowledge and role within HCHP. The team included not only the full spectrum of operational, clinical, and managerial perspectives; it included seasoned as well as new staff.
The team initiated a QI project with the aim statement to increase by 50% the number of provider and public health nursing (PHN) encounters per clinic hour from
Brummel, D. Public Health Quality Improvement Exchange. Increasing Provider Productivity at a Homeless Shelter–Based Clinic. Fri, 11/17/2017 - 11:14. Available at http://phqix.org/content/increasing-provider-productivity-homeless-shelter%E2%80%93based-clinic. Accessed March 8, 2021.
Background and Aim
Planning and Execution Details