Measure 9.1.4 A Implement a systematic process for assessing customer satisfaction with health department services
DOH-Manatee Completed Impact Statement: Implementing an improved process to collect customer feedback resulted in a staggering increase in customer satisfaction survey responses, from an average of 12 per month to more than 1,000 per month. The feedback will greatly enhance Manatee County Health Department’s (DOH-Manatee’s) performance... |