Wood County WIC Client Satisfaction Project
The Wood County Women, Infants, and Children (WIC) program wanted to assess clients' satisfaction with the program as a means to improving program enrollment. Based on survey results, it was found that the draft pick-up process was a burden to many clients. To eliminate the hardship of obtaining the drafts through our current process, we instituted the WIC online education program. Through this program, clients complete an online education modual, take a quiz, and email their certifcate of completion to our office. Once the certificate is received, the client's drafts are mailed to their home and the draft pick-up burden is elminated, thus improving client satisfaction.
Zastava, T. Public Health Quality Improvement Exchange. Wood County WIC Client Satisfaction Project. Fri, 03/29/2013 - 19:40. Available at https://phqix.org/content/wood-county-wic-client-satisfaction-project. Accessed May 28, 2023.
Background and Aim
Planning and Execution Details
|WIC 5X5.ppt||204 KB|
|Discontinued Client Survey Results.doc||50 KB|
This is a great idea! Great
This is a great idea! Great way to use QI to make the process better for clients! Great client-centered care.
Thanks for sharing your
Thanks for sharing your effort! You noted that if WIC enrollment drops below 1,475 then the Change Team would intervene. Has this happened, and if so, please describe what transpired. Thanks!