Improving the Quality of Community Collaboration: Communication, Empowerment, and Diversity
The Partnership Assessment project’s purpose was to improve the synergy, leadership, efficiency, and benefits of the partnership and to increase the number of individuals and organizations actively engaged in the aims of the Visioneering Health Alliance—the coalition leading the community health improvement plan (CHIP). First, baseline data were needed to assess coalition member perspectives related to the partnership and the number of individuals and organizations actively engaged in the Visioneering Health Alliance’s aims. Partnership Assessment questions were pulled from an instrument created by the Center for the Advancement of Collaborative Strategies in Health (CACSH). The team created a brief as-is flowchart of the current process for inviting participation in the CHIP work, which identified an obvious flaw related to engaging more and diverse partners. The team developed a force field analysis for one opportunity for improvement—engaging diverse voices.
The team identified two solutions as key opportunities to pursue. First, Visioneering Health Alliance members and leaders and the quality improvement (QI) project team revisited the “circles of involvement” tool created with Technology of Participation (TOP) facilitation. Using the tool, the team identified additional leaders related to health issues and gathered contact information. Second, the Visioneering Health Alliance leadership wanted that new group of participants to experience a deeper connection to the Health Alliance and the CHIP process. It was suggested that current and proposed Health Alliance members participate in the Health Leadership Academy, an intensive training workshop. The team conducted a posttest of the Partnership Assessment, using only the three selected areas for improvement. The June pretest resulted in 19 respondents; the November posttest resulted in 24 respondents. The team’s dedication of time spent assessing the value of this partnership resulted in a 26% membership increase. The team achieved measurable improvements in all three areas identified as needing improvement.
Armbruster, S. Public Health Quality Improvement Exchange. Improving the Quality of Community Collaboration: Communication, Empowerment, and Diversity. Thu, 11/07/2013 - 15:16. Available at https://phqix.org/content/improving-quality-community-collaboration-communication-empowerment-and-diversity. Accessed March 1, 2024.