Improving the Availability of Revenue Information in Challenging Budgetary Times
TCHD's revenue consists of checks that come in the mail and fees collected on site. It took an average of 30 days for the checks and fees to be posted on the accounting system after they were receipted. Staff thought this time frame was too long. It affected the ability to get timely revenue information and to budget, project, and close out grants. Staff also felt that the entire deposit process could be improved to reduce duplicated efforts, errors, and wait time. TCHD's QI plan allows staff to submit ideas for improvement. A request form was submitted in late 2015 and was accepted for a mini-Kaizen. The team consisted of four front-line staff members: the business operations supervisor, the business operations director, the administrator, and the assistant administrator. A mini-Kaizen was held in January 2016.
Kato, Y. Public Health Quality Improvement Exchange. Improving the Availability of Revenue Information in Challenging Budgetary Times. Tue, 08/07/2018 - 15:59. Available at https://phqix.org/content/improving-availability-revenue-information-challenging-budgetary-times. Accessed September 20, 2021.
Background and Aim
Planning and Execution Details
|NNPHI 2017 Poster Presentation.pdf||528.76 KB|
|Deposit QI Fishbone.pptx||51.46 KB|
|Deposit QI pic Action Plan.jpeg||335.57 KB|
|Deposit QI pic Swimlane Diagram.jpeg||269.27 KB|
|Deposit QI pic Prioritize Matrix Issues.jpeg||324.5 KB|
|Deposit QI pic Prioritize Matrix Solutions.jpeg||291.9 KB|
|Deposit QI pic Process Map.png||2.53 MB|