Quality Improvement in Strategic Planning
Since 2004, SCDPH has undertaken a comprehensive strategic planning process every 2 years. The process is led by a group of staff dubbed the MOD (Moving in One Direction) Squad, a multidisciplinary team comprising representatives of front-line staff, managers, and the governing body. Each strategic planning cycle is steered by MOD Squad facilitators who learn strategic planning skills and lead the team in reviewing and updating the SCDPH vision, mission, and priorities, in addition to developing goals to support them. Over time, it became evident that despite cross-agency staff involvement in the effort, staff were not truly engaged and did not perceive any benefit from participating in the process or having a thoughtfully developed strategic plan. The SCDPH management team decided to apply a PDSA cycle to the strategic planning process and pulled together a quality improvement (QI) team comprising the team facilitators from the four MOD Squads to date, as well as the health officer. The PDSA cycle spanned an entire strategic planning cycle and resulted in improved staff connectivity to the strategic planning process.
Harrington, C. Public Health Quality Improvement Exchange. Quality Improvement in Strategic Planning . Mon, 10/26/2015 - 16:50. Available at https://phqix.org/content/quality-improvement-strategic-planning. Accessed March 26, 2023.
Background and Aim
Planning and Execution Details
Thanks so much for sharing
Thanks so much for sharing this initiative, Christina! Your process effectively addressed two issues that many health departments are working to improve: engaging staff at all levels in strategic planning and aligning plans. Keep us posted on the inclusion of performance management into the SCDPH strategic planning process!
Rachel Melody, MPH, ASQ-CQPA, CQIA
Michigan Department of Health and Human Services