Achieving a QI Culture Across a Public Health Agency
After preliminary training on QI concepts, key SLCHD leaders assessed the overall quality culture in the agency by administering a QI building blocks survey and comparing upper management's responses to those from middle management. With a measure of the level in each area, SLCHD formulated the aim statement to improve the culture of quality, as measured by perceptions of upper and middle managers, before August 2013. Facilitated groups analyzed the identified areas needing the most improvement for each division: “process focus” for upper management and “empowerment” for middle management. In March, 80 managers met in groups to identify the most problematic issues, and they met again in May to identify solutions. After distilling the list and prioritizing solutions, they presented a proposal to the administration, who formally endorsed their recommendations. Solutions included such initiatives as rotating department committee membership, providing supervisory checklists to improve feedback, and planning for a new intranet for better interactions among programs. In August, a second survey was completed, and results showed that middle managers believed that the quality culture had improved in five areas, whereas upper managers believed that it had improved in all six areas.
Neville, B. Public Health Quality Improvement Exchange. Achieving a QI Culture Across a Public Health Agency. Fri, 09/15/2017 - 11:29. Available at https://phqix.org/content/achieving-qi-culture-across-public-health-agency. Accessed March 1, 2024.