Measure 8.2.1 A Maintain, implement and assess the health department workforce development plan that addresses the training needs of the staff and the development of core competencies
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El Dorado County Health and Human Services Agency Completed Impact Statement: El Dorado County Health and Human Services Agency used a Kaizen event to improve customer satisfaction and reduce labor time in the County “request for information” process. The results of the project mean better and faster information to the incoming caller, so they can make more informed... |
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KCHD Completed Impact Statement: Local health departments play a critical role in responding to public health emergencies and often test their ability to respond during exercises or drills. One local health department in Illinois used the PDCA cycle to improve its ability to assemble staff in a complete and timely manner during... |
