Measure 11.1.1 A Maintain policies and procedures regarding health department operations, review policies and procedures regularly, and make them accessible to staff
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TCHD Completed Impact Statement: Tazewell County Health Department (TCHD) followed a Kaizen QI process to decrease the time for completing the deposit and receipt process for fee revenue. The number of days from receipt to post decreased from 30 to 5, an 83% reduction. Additional improved outcomes resulted from the Kaizen process. |
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Philadelphia Department of Public Health Completed Impact Statement: Using a PDCA approach, the Philadelphia Department of Public Health (PDPH) achieved a more efficient process for onboarding new employees. The amount of paper used went from 136 pages to 16 pages, an 88% reduction. The mean monthly staff time dedicated to the onboarding process dropped from 653... |
