University

NC DPH
In Progress
Impact Statement:
Review of timely and accurate evaluation data is crucial for health departments to provide effective interventions to improve the health of their communities. The Women’s Health branch of a state health department used several QI methods and tools—including a Kaizen event, multiple PDSA cycles and...
Cabarrus Health Alliance
Completed
Impact Statement:
Cabarrus Health Alliance and partners used quality improvement to streamline their processes for referrals for pregnancy care management to improve overall handoffs and cycle times, resulting in more timely and effective referrals for care management to ensure healthier mothers and babies.
MCHD
Completed
Impact Statement:
A knowledgeable and involved team, subject matter expertise, and the Kaizen improvement method helped the Madison County Health Department reduce their client no show rates in the Family Planning Clinic. Root cause analysis led the team to create standardized process procedures, client scheduling...
North Carolina Division of Public Health
Completed
Impact Statement:
NC Division of Public Health streamlined data collection and improved the quality of reportable data in their Maternal, Infant, and Early Childhood Home Visiting Program resulting in greater use of these data to improve services to children and families.
NCHD
Completed
Impact Statement:
Client satisfaction data are a critical component of an agency’s QI plan but can be difficult to obtain. Through a 4-day Kaizen event, Northampton County Health Department (NCHD) in North Carolina streamlined and simplified its client satisfaction survey process, resulting in a 100% increase in the...
Dare County Health and Human Services
Completed
Impact Statement:
A local health department in North Carolina used PDSA cycles and lean/kaizen approaches to improve their clinic client and community satisfaction survey tools and data collection process. This provided a system-wide framework to enable the organization to better understand their customers’ needs,...
HCHD
Completed
Impact Statement:
This medium-sized health department tackled the unacceptable wait time in its Primary Care Clinics. The wait time averaged 1.5 hours for new patients and 30–45 minutes for returning patients. The QI team members observed how people are processed through the stations and identified improvement...
WCHD
Completed
Impact Statement:
Due to decreases in funding, the economic climate, and social determinants of risk behavior in Nevada, the Washoe County Health Department had to be ready to effectively manage any large Sexually Transmitted Disease outbreak with reduced numbers of Sexual Health Program staffing. Using QI processes...
Oklahoma State Department of Health
Completed
Impact Statement:
Reducing childhood obesity is a priority for the Oklahoma State Health Department. Staff recognized that children returning for a second year in the afterschool CATCH Kids Club would need a new curriculum and activities to keep them engaged. The Department used QI to design new components and...
NC Center for Public Health Quality
Completed
Impact Statement:
The state health department developed a training program for public health staff at the state and local levels to apply continuous quality improvement in their delivery of public health services, in turn resulting in better health outcomes for the people of North Carolina.
Washington County Health Department
Completed
Impact Statement:
This local health department improved participation and contributions by their partners in the community to the Community Health Improvement Plan by 70%, leading to strengthened relationships with and more effective collaborative partnerships to take action to improve the community’s health.
Oklahoma State Department of Health
Completed
Impact Statement:
To address the high percentage of Oklahoma’s youth who were overweight or obese, the CATCH (Coordinated Approach to Child Health) after-school program improved their ability to achieve parental involvement and encouragement of at-home physical fitness and nutrition activities by adding fun...
Subscribe to University