Please help me with something I'm wrestling with: a section of our department of health does quality assurance (QA) on a regular basis as that is required for their specific accreditations, etc., and now that we are doing quality improvement (QI) agency-wide, they tell me their regular work they do (QA) is the same as "QI". I haven't found an effective, black and white way to separate the 2 (QI and QA) in a way that is understandable to them. Have any of you run into this issue? Help please!!!
QI vs. QA - how do I explain the difference??