At my health department, we are currently considering a QI project aimed at obtaining a significant number of responses to our client satisfaction survey. I guess you could say this is a QI project to improve our QI program. We put together a brief client survey to be used across all programs at the health department during 2016. It was available online via Survey Monkey. We posted a link on our website, included it in our e-mail signatures, and even posted signs in public areas of our facility with a QR code that would direct smart phone users to the survey. We also made paper copies available, although I don't think staff was very intentional about presenting the survey to clients on a regular basis. We got a very low number of responses, basically nothing we coult really use to identify areas for improvement.
We have informally discussed making our surveys more program or division specific, and maybe offering some sort of incentive for completion of the surveys. With all of the use of technology and online applications in this day and age, I thought that option would be attractive to a lot of people, but I've been proven wrong two or three times now. Has anyone here employed any other tactics to successfully get meaningful returns on client surveys?