Increase in the Patient Show Rate at the HIV Positive Health Care Clinic
The City of Portland Public Health Division is located in Portland, Maine, and serves a unique mix of urban and rural populations, providing services to the whole of Cumberland County, at about 279,000 residents. Using the Public Health Accreditation Board Self-Assessment and a quality improvement (QI) project, the City of Portland Public Health Division streamlined filing of patient update forms at the India Street Clinic for HIV Positive Health Care patients. This project was chosen due to low patient show rates and difficulty contacting patients as a result of outdated contact information in their records. As a result, the no-show rate decreased by 45% two months post-implementation of the improvement intervention.
Soma, T. Public Health Quality Improvement Exchange. Increase in the Patient Show Rate at the HIV Positive Health Care Clinic. Thu, 11/16/2017 - 15:29. Available at http://phqix.org/content/increase-patient-show-rate-hiv-positive-health-care-clinic. Accessed March 7, 2021.
Background and Aim
Planning and Execution Details