We are involved with what we are calling QI2, a project continuing our work to improve customer service from the Public Health Lab to Local Health Departments (LHD). This is a take off on QI1 which was a pilot in an urban Local Health Department. Are any of you working on new or follow-on projects between your state Performance Improvement Program and Local Health Departments? If so, will you share your project, methodology, and what you hope to accomplish? Thank you in advance.