For those that have done customer satisifaction surveys within their environmental health programs, what have your experiences been like (reception to completing the survey, typical responses, etc)? Also what distribution methods have you found to be most successful? We are preparing to roll out our customer satisfaction survey agency wide and our EH department is anxious about how this is going to play out. They have concerns about surveying places they regulate (like restaurants). I'm looking for real world testimonials I can share to help ease them into the process.
Thanks in advance,