I'm sure many of you can relate to this. I recently lead a QI project meeting with individuals that were taking the comments personally, which lead to bashing one another. The meeting's atmosphere was so tense that it could be cut with a knife.
Because I was anticipating this, I tried prepping by meeting with a few key individuals to make sure I was understanding their perspectives, which helped me facilitate as a neutral party. It also helped to start the meeting introducing QI and the purpose of the meeting. I know some of the frustration is just something we need to work through as a team. But does anyone have any tips on how to better neutralize a tense QI situation and make everyone more comfortable?