Building the Framework of a Performance Management System
The health department's performance management system was like a complex puzzle with no clear understanding of how the puzzle pieces fit together and no knowledge of what pieces were missing. A performance management team was established to develop a conceptual model of the system and implement improvement activities as identified from the self-assessments. The team evaluated its system using PHAB standards and the Turning Point Performance Management plan self-assessment tool. As a result of the project, a standard template was developed for monthly reporting of performance measures using Google Sheets, and a performance management plan was written to describe the system and how the activities are measured and monitored for success. This QI initiative has led to many sub-initiatives but will focus primarily on establishing the framework of the performance management system.
Bartow, R. Public Health Quality Improvement Exchange. Building the Framework of a Performance Management System. Fri, 01/29/2016 - 12:29. Available at http://phqix.org/content/building-framework-performance-management-system. Accessed July 6, 2020.