Assessing and Improving Agency-Wide Quality Improvement Training
Kane County Health Department (KCHD) has used SlideRocket to create quality improvement (QI) training modules and tracks staff progress using an internal database, which contains personal staff information and is shared internally within the Community Health Resources (CHR) section. The fiscal year (FY) 2014 QI plan states that staff must complete six required QI modules: aim statements; cause-and-effect diagrams; data collection and analysis; flowcharts; QI 101/Plan, Do, Check, Act (PDCA) cycle; and Strengths, Weaknesses, Opportunities, Threats (SWOT) analysis. In May 2014, only 61.7% of staff had completed all six of the required modules. By using the PDCA tool, the QI and Performance Management (QuIPM) Committee and the CHR section created an aim statement.
Staff were surveyed on May 20, 2014, about barriers of and opportunities from training module completion and use. A cause-and-effect diagram and affinity diagram were then completed on July 16. CHR section staff and the QuIPM Committee were then surveyed about the best possible solution, which would be having the health data and quality coordinator (HDQC) send (via a hyperlink) regular updates to staff with the modules they need to complete, thus addressing the barriers of not knowing which tools need to be completed and where they were.
Within days, the completion percentage increased by 10%, and by September 19, the percentage had reached 77.6%, which did not meet the desired goal. The group still deemed it a success. In the few weeks after the testing phase, the percentage rose to 83.1%. The notification is now a standard monthly process used by the HDQC, who tracks the trainings internally and collectively through the performance management system. Many future plans arose from the project, such as a QI resource library, QuIPM members completing all 13 of the total QI modules, 5-minute reports of QI activities during section meetings, and increased training for QuIPM members.
Eder, D. Public Health Quality Improvement Exchange. Assessing and Improving Agency-Wide Quality Improvement Training. Wed, 10/11/2017 - 12:18. Available at http://phqix.org/content/assessing-and-improving-agency-wide-quality-improvement-training. Accessed August 2, 2020.
Background and Aim
Planning and Execution Details
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