We are an accredited health department and are committed to supporting aspiring-health departments along their accreditation journey, especially in our state. Over the past year, as more health departments have started collecting documentation, we have been receving an increasing number of requests/questions regarding specific documentation. Although we don't mind providing this advice one-on-one, it has begun to become time-consuming when dealing with repeated requests for the same documents. We do have a PHAB Learning Community (support group) throughout our state that meets monthly via conference call that has been active for 2 years, but has not reached a point where we have a central database of documents.
Have any other accredited health departments done a QI project to improve this process of sharing advice and documents with those that are just starting or along their accreditation journey?