QI Training Exercise

Mon, 09/28/2015 - 13:11 -- gkroberts

I recently did a workshop on QI basics and asked the participants to improve their morning routine(s) through process mapping. This was a hit! Do you have any other neat ideas on how QI can be used in our daily/personal lives?

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Submitted by Jne310 on

Yes, that is the exercise that we used for training with state and local PH staff as well.  We introduce it and say, "You are about to learn a lot about your neighbors..." i.e. coffee before showering, Facebook on the toilet, brushing teeth in the shower, etc. It gets comical!  We used another real-life example for training for a cause and effect diagram, including reasons why employees were late to work.  It's a good way to get people to talk and then when you tease all of that out, you can talk about factors that we can control and can't control (weather, wrecks, etc.) and what to focus on and prioritize to move forward. 

Keep it simple and manageable and most of all, FUN! 

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C. Janie Cambron, RS, BS, MPH
Program Manager, EnviroHealthLink, Kentucky's Environmental PH Tracking Network
Kentucky Department for Public Health
Phone: 502-564-4537 ext. 4088; janie.cambron@ky.gov

4Sloan's picture
Submitted by 4Sloan on

Would you be able to provide the full exercise you used? I'd love to do this with our staff.

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Submitted by afreed on

I love this idea! I have to do QI training for small groups and will definitely use "getting ready in the morning" as a way to demonstrate the power of QI. Thanks!

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Ali Tahler-Reed, BA, CQIA
City of Milwaukee Health Department
afreed@milwaukee.gov

Submitted by gkroberts on

Here is an outline of the exercise I did:

  • Started off by explaining a process map
  • Provided a verbal example of my morning routine (so that others would feel comfortable sharing theirs)
  • Jumped right into a workshop atmosphere and asked everyone to break into small groups of about 4 individuals (depending on the size of the group)
  • Instructed the group to choose one brave individual to focus on and made sure they defined the start and end points of the process before starting. I recommended starting with "waking up" and ending with "when you leave the house".
  • 20 minutes, sticky notes and sharpies were provided to do the morning routine process map.
  • Group reconvened and shared their maps with the large group.
  • The second part of this exercise asked the groups to look at their process maps and determine which steps could be combined/eliminated to save time/money.
  • 10 minutes and different colored sticky notes were provided.
  • Group reconvened and shared their improvements.

Then I started my actual presentation on QI basics, QI plan, and QI projects, etc. This simple exercise is an excellent way to get people engaged, excited, and understand QI. Feel free to email me if you would like to discuss further: gurleen.roberts@dph.ga.gov

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Gurleen Roberts, MPH
Director of Quality Management
Cobb & Douglas Public Health
Marietta, GA
gurleen.roberts@dph.ga.gov

Submitted by johnshutze on

New Year's Resolutions & QI

We've also provided lunch n' learns on how to apply specific QI tools to assist folks with their New Year's resolutions.

Want to exercise more??

Step 1: use fishbone diagram to evaluate all the different aspects that influence exercising - environment, equipment, time, etc. etc.

Step 2: targeting one or a few of the "bones," brainstorm ideas to have a positive impact

Step 3: use the Impact-Effort Matrix to evaluate the level of impact each idea will have versus the effort of doing the idea

Step 4: apply the idea/change

-John

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Submitted by gkroberts on

John, that is a very practical and realistic use of QI, and a fun way to learn new QI tools (fishbone diagram, impact-effort matrix)! I may have to use this for my own new years resolution this year.

This could also be done as an organization newsletter article/spotlight if there are not enough resources to do a lunch & learn (which are very effective). Another neat thing about this is that you could include the worksite wellness committee on this example, and use them as cheerleaders to highlight QI. Sometimes it can be more effective to hear from someone other than the QI Coordinator or QI Council.

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Gurleen Roberts, MPH
Director of Quality Management
Cobb & Douglas Public Health
Marietta, GA
gurleen.roberts@dph.ga.gov

Grace Gorenflo's picture
Submitted by Grace Gorenflo on

Love the Kitchen Kaizen video from John Shutze!

I used a PDCA process to improve my girls' morning routine so they would predictably get to the bus on time.  We developed a flowchart of the existing routine and completed a fishbone diagram.  In the process, we learned that the girls felt that brushing out their long hair in the evening, instead of trying to do this in the morning, was their biggest stumbling block to getting out of the house on time.  We developed a future state flowchart accordingly and finalized our aim statement as follows:  By the end of two weeks, 80% of the time the girls would get on the bus stop on time, would have walked (not run, or been driven), and mom would not have yelled at them.

I'm happy to say that we reached 100% in the 2 weeks.  The girls loved all of it -- especially the data collection and watching the run chart we used as it evolved.

 

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Submitted by gkroberts on

Grace, thanks for sharing. That's a great way to get the family involved. Learning results-based life management at a young age. Can you image if we did that as children? lol. Please let us know if your daughters come up with any other improvement ideas now that they have the power.

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Gurleen Roberts, MPH
Director of Quality Management
Cobb & Douglas Public Health
Marietta, GA
gurleen.roberts@dph.ga.gov

Submitted by gkroberts on

I found this fun article titled, "Here's What Happens If You Mix Oatmeal with Coffee Instead of Water"

http://www.buzzfeed.com/alexkantrowitz/this-is-what-happens-if-you-make-your-oatmeal-with-coffee-in

Key Takeaways (that could be applied to public health)

  • Coffee and Oatmeal is a delightful combination long overlooked by the world for no apparent reason
  • Questioning existing power structures may lead to postive experiences
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Gurleen Roberts, MPH
Director of Quality Management
Cobb & Douglas Public Health
Marietta, GA
gurleen.roberts@dph.ga.gov